Question 1

How long will it take to receive my order?

Accepted Answer

Orders are generally prepared within 24 hours; weekend orders are processed on Monday. Standard delivery takes 2–4 business days in Switzerland, 5–7 in Europe, and 7–16 in the rest of the world. UPS delivery takes 1–5 business days in Europe and the rest of the world. See details.

Question 2

How to track my order?

Accepted Answer

Once your order has been dispatched, you will receive a confirmation email with your FedEx tracking number and a link to follow your package. See details.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

All standard shipping is free. An express UPS option is available at an additional cost, calculated by product weight, package dimensions, and geographical zone and shown at checkout. See details.

Question 5

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of receiving your order. Email contact@addisongeneva.com with your order number and reason before sending anything back; return shipping is paid and arranged by the customer. No restocking fee is stated. Items must be unworn, undamaged, have tags attached, be in their original packaging, and include the order invoice. Sale items, gift cards, and made-to-measure or personalised pieces cannot be returned. Read the full policy.

Question 6

Can I exchange an item?

Accepted Answer

You can request an exchange within 30 days of receiving your order. Email contact@addisongeneva.com with your order number and request; once accepted, your new size or colour will be shipped free of charge. Items must be unworn, undamaged, with tags attached, in their original packaging, and include the order invoice. See details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at contact@addisongeneva.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 10

Do you offer gift cards?

Accepted Answer

Yes, we offer gift cards in various denominations. You can purchase them here.

Frequently Asked Questions