Shipping policy

Last updated: October 19, 2026

Shipping with Addison

Every Addison order is prepared with care in Geneva. We ship with Swiss Post in Switzerland, and with FedEx for international orders. Shipping is complimentary on every order, wherever you are.

Order processing

Your order is prepared and handed over to our carrier within 2 business days. Business days are Monday to Friday, excluding weekends and Swiss public holidays.

As soon as your parcel leaves us, we send you a shipping confirmation email with your tracking link.

Delivery times

Your estimated delivery time is the processing time (2 business days) plus the transit time for your destination. Transit times are counted in business days from the day after your parcel is handed over to the carrier.

Destination	Carrier	Processing (business days)	Transit (business days)	Estimated delivery (business days)
Switzerland	Swiss Post	2	1	3
Europe and United Kingdom	FedEx	2	1–4	3–6
United States	FedEx	2	1–5	3–7
United Arab Emirates and Gulf countries	FedEx	2	1–5	3–7
Rest of the world	FedEx	2	2–6	4–8

These are estimates, not guaranteed delivery dates. Customs clearance and local conditions in the destination country can add a few business days, and customs may occasionally contact you for additional information before releasing your parcel.

Complimentary shipping

Shipping is free of charge on every order, to every destination we deliver to. There is no minimum order value.

Tracking and delivery

Once your order has been dispatched, you receive an email with your tracking number and a link to follow your parcel to your door. International parcels are delivered by FedEx courier with proof of delivery: the courier may ask for a signature at your address, or leave the parcel in a safe place and record the delivery with a photo.

Late, lost or damaged parcels

If your parcel has not arrived within the estimated delivery time, please contact us at contact@addisongeneva.com or on WhatsApp at +41 79 751 43 01 with your order number. We open an investigation with the carrier and keep you informed.

If the carrier confirms that your parcel has been lost, we send you a replacement if the item is available, or otherwise refund you in full.

If your parcel arrives damaged, please contact us immediately, with photos of the parcel and the item, so that we can make it right.

Undelivered or refused parcels

If your parcel cannot be delivered and is returned to us, we contact you and arrange a new delivery once, at our expense. If a parcel is refused or not collected, we refund your order once it is back with us, minus the shipping costs and the customs duties and import taxes we paid for that parcel.

Delivery address

Please check your delivery address carefully at checkout. If you notice an error, write to us as soon as possible: we can update the address free of charge until your order has been dispatched.

Once your parcel has been handed over to the carrier, a change of address may not be possible. If the carrier charges an address-correction fee because of an error in the address entered at checkout, this fee may be passed on to you.

Customs duties and import taxes

For international orders, import duties and taxes are calculated at checkout and shown before you pay. We settle them with customs on your behalf, so there is nothing more to pay on delivery.

Prices shown for Switzerland include Swiss VAT. Customs duties and import taxes paid at checkout are non-refundable.

Returns and exchanges

You have 30 days from receipt of your parcel to request a return or a size exchange. Return shipping costs are the responsibility of the customer, who arranges the shipment; we ship exchanged items at our own cost. Once your request has been accepted, returns are sent to TA Textiles Addison SA, 4 rue du Tir-au-Canon, 1227 Carouge, Switzerland. Please read our full Refund policy before sending anything back.

Questions

For any question about your delivery, write to us at contact@addisongeneva.com. We are happy to help.